Accountable Care Organizations

  • Effective conflict prevention, management and resolution addresses the critical nature of ongoing and functional relationships among ACO members
  • Management of ACO’s must provide a built-in means of conflict prevention
  • Necessity of quick and definitive resolution when conflict occurs
  • Use of dispute resolution process, and neutrals when necessary, to improve function
  • Need to respond quickly to change; flexibility is key to maximizing value and optimizing patient care